Change is Challenging

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It’s been a year since JustGive announced on this blog that we were working with JustGiving to create the world’s largest social giving platform. As we were making this transition, there have been some operational bumps in the road when it came to customer service and disbursements.

To donors and nonprofit organizations who put their trust in us, we’re sorry for any frustration and confusion. This is a work in process, and we honestly appreciate your patience!

Connecting people to the causes they care about through technology continues to drive what we do. It’s what JustGive and JustGiving are built on—finding new, better ways to leverage technology for the greatest good.

What’s the status?

The integration has taken longer than anticipated.  JustGiving is leading the way and JustGive is behind the scenes while ongoing efforts are made to solidify international changes. When complete, you’ll enjoy more robust charity services and an enhanced technology experience.

What’s this mean for donations?

Donors – Beginning in October 2017, JustGiving started handling all donations and fundraisers. To help with the transition and give you time to download your giving history and previous donations, we’ve kept access to your JustGive account available through June 30, 2018.

Nonprofits – JustGive stopped processing donations and has been redirecting traffic to JustGiving since October 2017. Log into JustGiving and take advantage of all the fundraising and campaign pages, donation buttons and reporting services from the world’s largest giving platform.

Where can you turn for help?

Donors – Contact JustGiving for questions about donations and fundraisers: There’s a chat function on the site or you can send an email.

Nonprofits –  For more information about getting started with JustGiving, this support center answers common questions and explains fees. You can also send an email to get help.

Thank you for the trust you’ve placed in JustGive over the years, and for your understanding of hiccups during this transition. We know giving can change the world – and we’re proud to help you make a bigger difference.

—Kendall Webb
Founder