Featured Nonprofit FAQ: Updating your mailing address

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Question

How do we update our organization address on our JustGive account?

Answer

JustGive’s comprehensive database of more than 1.8 million public charities is provided by GuideStar to make it easy for donors to find detailed information about charities that match their interests. JustGive uses the address information listed in GuideStar, making it crucial to keep your GuideStar Nonprofit profile up-to-date to receive donation payments without delay.

To update your address:

  1. Sign in at guidestar.org with your registered email address and password
  2. Once logged in, click “Update Nonprofit Report” in the top bar of the home page
  3. Click on your organization’s name to begin updating your organization’s profile
    • Note: If you don’t see your organization’s name, enter your organization’s EIN and click  the Request Permission button to update your profilegc-ein
  4. Once in your organization’s profile, click “Basic Information” in the task bar on the left side of the page
  5. Update each section of the profile as necessary – be sure to click the Save button at the bottom of each page after you have added or changed information in the form
  6. Once you have completed all required fields on the form, click the Publish changes now button at the bottom of the page to get to “Program Terms”
  7. Click the Finish and Publish button there to complete your updates. Your information will be posted on GuideStar within 48 hours and will automatically update on JustGive.

To further increase visibility and funding opportunities for your organization, see Guidestar’s “5 Steps to a Stellar GuideStar Nonprofit Profile.”

-Amanda Chun
Account Development Manager

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The 411 on UTC: Understanding donation timestamps

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FEATURED NONPROFIT FAQ:
Understanding UTC

When your donors make a donation through JustGive, the date and time of their transaction is recorded in the UTC/GMT time zone (Coordinated Universal Time). This is the primary time standard by which the world regulates clocks and time, and is the usual time zone internet companies use when storing transaction data.

Question
What does UTC mean for donations?

Answer
Donations in your organization’s online donation report are recorded in the UTC/GMT time zone. When compared to Eastern Standard Time (EST) or Pacific Standard Time (PST):

  • UTC is 8 hours ahead of PST. So if it’s 10 p.m. UTC, it’s 2 p.m. PST (i.e. 8 hours earlier)
  • UTC is 5 hours ahead of EST. So if it’s 10 p.m. UTC, it’s 5 p.m. EST (i.e. 5 hours earlier)

Here’s a handy time converter you can use to convert JustGive UTC donations to any donor’s time zone.

Standard_World_Time_Zones.png

Payments made to your nonprofit for donations received through JustGive are also based on UTC transaction times. For example, if an East Coast donor makes a donation at 9 p.m. local time on January 31, which is 2 a.m. UTC on February 1, the donation is considered part of the payment for February’s donations. This will be reflected in your online donation report for February, and paid out in a JustGive check mailed in March.

For tax purposes, the transaction time can be converted back to your donor’s time zone when claiming a tax deduction.

For example, if the donation date and time on JustGive is 2 a.m. on January 1, 2016, the EST time would be 9 p.m. and the PST time would be 6 p.m. on December 31, 2015.

When this donation is converted to the donor’s U.S. time zone, it falls within the 2015 calendar year, and is acceptable to the IRS for claiming a tax deduction.

– Sarah Bacon
Director of Product

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What Programs and Products does JustGive Offer for Companies?

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FEATURED FAQ:
JustGive’s Corporate Services

For company giving programs, United Way may pop to mind first. But there are many options and flexible partners, like JustGive, with the experience and expertise to help your business make an impact with philanthropy.

people_jumping_29365278.jpgWhether you’re a large corporation or small business, JustGive offers a variety of products to incorporate charitable giving into your business . . .  and, at the same time, engage employees and customers. Making things better for your company, your community, and the world.

Here’s a short description of what JustGive can do for your company.

Question
What programs and products does JustGive offer for companies?

Answer
JustGive can help your company launch a donation campaign or giving day for a specific charity or cause, or a long-term charitable giving program that encourages philanthropy year round (including matching gifts).

We can also provide donation support and processing if you have an existing giving program or if you’re a new company with a social impact purpose. JustGive takes care of compliance and efficiently distributes donations to charity for you.

woman_casual_business_25401351.jpgJustGive’s charity gift cards are a great way for your company to give employees and customers something extra: the chance to make a difference for a cause they care about. They’re flexible, and ideal as holiday or thank you gifts, traffic-generating tradeshow giveaways, rewards and incentives, or distinctive sales meeting swag. Your recipients can redeem the charity gift cards to donate to any charity they choose (from nearly 2 million in our database).

Get more detail about all our Corporate Services on our site and read our Success Stories to discover how other companies have effectively used JustGive’s charitable giving products.

Don’t miss the latest CSR and philanthropy news and insights: Subscribe to our blog, and follow us on LinkedIn.

-Sarah Bacon
Director of Product

Can Donors Make Recurring Donations?

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Featured Nonprofit FAQ:
Can a donor make a recurring donation to our organization through JustGive?

When it comes to processing donations for nonprofit organizations, one question we’re often asked is if it’s possible for donors to set up a recurring donation using JustGive’s services.

Question
Can a donor make a recurring/ongoing monthly donation to our organization through JustGive?

Answerrecurring screenshot
Yes! When you use JustGive to process your online donations, donors have the option to check a box to make their donation recurring. When they complete the transaction, they are charged for the initial donation and then again each month for the same amount. Donors can modify this recurring donation at any time through their JustGive account.

TIP: Encourage recurring donations and ongoing support from your donors by pre-checking the box on your Donation Page. To do that, just add some text (“&isRecurring=true”) onto your custom JustGive Donation Page website link, like this:

https://npo.justgive.org/nonprofits/donate.jsp?ein=94-3331010&isRecurring=true

When donors click your donation button or link from your website—with that additional text included—they land on your Donation Page with the “Make this a monthly recurring donation” box already checked. (Donors can easily uncheck this box if they do not want to make their donation recurring.)

For more helpful question and answers, visit the JustGive Nonprofit Support Center.

And don’t miss more fundraising tips & tools: Subscribe to our blog today.

– Sarah Bacon
Director of Product

Your Donor Information

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To answer your frequently asked questions, we’re including them in our nonprofit blog. Subscribe to the blog and use it as a place to check for answers. Each month, we’ll feature a question we get asked on a regular basis.

Featured Nonprofit FAQ
Donor Information

When using JustGive to process your online donations, you’ll want to keep a record of your donors and their contact information so you can thank them and add them to your donor database.

Question
Will we receive contact information for our JustGive donors?

Answer
That depends on the donor’s preference.

When you view your donations through JustGive’s online donation report, you’ll see the donor’s name, email address, and/or mailing address—unless the donor chooses to remain anonymous. If they make an anonymous donation, we honor their request and will not disclose donor information (per our privacy policy).

Here’s an example of what the donation report looks like:

donation report

JustGive takes care of immediately sending a tax receipt to each and every donor for their gift. It’s not a bad idea to send a thank you note from your organization too. Just make sure to thank donors for the full value of their donation.

Allowing donors to choose their own privacy settings is one of the benefits of JustGive, and it’s one way we break down the barriers to giving.

For more nonprofit FAQs, visit our Help Center

– Alex Mechanic
Service Team Manager

Your Donation Button Options

Image Source: Flickr

Image Source: Flickr

To answer your frequently asked questions, we’re including them in our nonprofit blog. Subscribe to the blog and use it as a place to check for answers. Each month, we’ll feature a question we get asked on a regular basis.

Featured Nonprofit FAQ
Your Donation Button Options

When you’re researching online donation options, of course you want to know what the JustGive Donate Now buttons look like, and how they can be used. We offer you choices:

  • You can add our buttons to your site, emails and more. We have easy-to-copy-and-drop-in-place Donate Now and Donate Monthly buttons. No programming skills required! (With the Donate Monthly button, you can inspire supporters to conveniently and automatically make monthly gifts, giving you a steady stream of money to count on.)
  • You can use your own button design and add a customized JustGive link.

Question
Can I see some examples of organizations using JustGive’s Donate Now buttons?

Answer
Here are several examples of what the buttons look like on our partner nonprofits’ websites:

JustGive’s Donate Now and Monthly Donate buttons:

Visit this nonprofit's website and c lick through for the full experience.

Visit this nonprofit’s website and click through for the full experience.

A nonprofit’s own button with a JustGive link (General Operating Fund) and our Monthly button:

Visit this nonprofit's website and click through for the full experience.

Visit this nonprofit’s website and click through for the full experience.

A nonprofit’s own button with a JustGive link:

Visit this nonprofit's website and click through for the full experience.

Visit this nonprofit’s website and click through for the full experience.

Just log in or sign up today to start using the buttons or links and raise more money for your work.

For more nonprofit FAQs, visit our Help Center

– Alex Mechanic
Service Team Manager