Change is Challenging

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It’s been a year since JustGive announced on this blog that we were working with JustGiving to create the world’s largest social giving platform. As we were making this transition, there have been some operational bumps in the road when it came to customer service and disbursements.

To donors and nonprofit organizations who put their trust in us, we’re sorry for any frustration and confusion. This is a work in process, and we honestly appreciate your patience!

Connecting people to the causes they care about through technology continues to drive what we do. It’s what JustGive and JustGiving are built on—finding new, better ways to leverage technology for the greatest good.

What’s the status?

The integration has taken longer than anticipated.  JustGiving is leading the way and JustGive is behind the scenes while ongoing efforts are made to solidify international changes. When complete, you’ll enjoy more robust charity services and an enhanced technology experience.

What’s this mean for donations?

Donors – Beginning in October 2017, JustGiving started handling all donations and fundraisers. To help with the transition and give you time to download your giving history and previous donations, we’ve kept access to your JustGive account available through June 30, 2018.

Nonprofits – JustGive stopped processing donations and has been redirecting traffic to JustGiving since October 2017. Log into JustGiving and take advantage of all the fundraising and campaign pages, donation buttons and reporting services from the world’s largest giving platform.

Where can you turn for help?

Donors – Contact JustGiving for questions about donations and fundraisers: There’s a chat function on the site or you can send an email.

Nonprofits –  For more information about getting started with JustGiving, this support center answers common questions and explains fees. You can also send an email to get help.

Thank you for the trust you’ve placed in JustGive over the years, and for your understanding of hiccups during this transition. We know giving can change the world – and we’re proud to help you make a bigger difference.

—Kendall Webb
Founder

An introduction to JustGive’s Donate Now button: Webinar Highlights

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Today, JustGive hosted a webinar to introduce nonprofits to our Donate Now button. With Giving Tuesday less than three weeks away we thought it was important to give nonprofits helpful information about fundraising and get as many nonprofits as possible involved in the movement. Many of the features we offer can be implemented for Giving Tuesday. The webinar demonstrated how to customize their donation page in order to raise more donations and reducing fundraising fees.

If you missed the session, you can view it anytime here: An introduction to JustGive’s Donate Now button.

Webinar highlights

Features of the Donate Now button

Our Donate Now button gives nonprofits numerous ways to highlight their cause in ways that increase donations and the option of covering the fees which reduces fundraising fees. These features include:

  • Branding and messaging
  • Custom donation amounts
  • Custom program descriptions
  • Donor paid fees

Other features enhance the donor experience inspiring them to give more and more often. These features include:

  • Mobile responsive template
  • Recurring donations
  • Friendly customer service and support
  • Tax receipt and giving history
  • Gift and memorial designations

Setting up your Donate Now button is quick and easy

  1. Register with your EIN or tax Id number
  2. Upload your logo and enter your mission statement
  3. Customize your donation amounts
  4. Add descriptions of what donations can accomplish for your programs
  5. Add program names
  6. Create a shortcut url
  7. Launch button on your site or send link through email or social media postings

Reporting

Our reporting provides you with access to donor details at any time so you can acknowledge donors and stay in touch.

Next Steps

If you missed the session, you can view it anytime here: An introduction to JustGive’s Donate Now button. Hope to see you at any future webinars.

Andrea Lloyd, Business Development Director

JustGive and JustGiving join forces: what this means for you

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We at JustGive are excited to announce we have joined JustGiving, the world’s largest social giving platform.  JustGiving operates the website www.JustGiving.com.

Both organizations were founded at about the same time over 15 years ago, with an identical goal: to grow charitable giving by connecting people with the charities and causes they care most about.

Headquartered in London, UK, JustGiving has helped 27m people in 165 countries raise $4bn for NPOs and grassroots projects since its launch in 2001. The company has built a solid reputation for its commitment to technology innovation and the early use of advanced analytics to grow charitable giving.

kendallOur CEO Kendall Webb said: “In the US, JustGiving is one of the non-profit world’s best kept secrets. Our new collaboration aims to change that. We are proud to be joining forces to grow our positive social impact by combining JustGive’s unique experience and knowledge with JustGiving’s ground-breaking platform.”

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Zarine Kharas, co-founder of JustGiving said, “Our belief is that giving is global, and we cannot wait to grow our community of users, NPOs and corporations in the USA, and help them raise more money together for the causes they are passionate about.”

What will change for donors?

Nothing about the website or donor accounts will change, apart from the changes to our Terms of Service and Privacy Policy. www.justgive.org will still be the place for donors to make contributions to their favorite charities, and to search for and donate to over 2 million U.S. charities. JustGive.org will also continue to offer charity gift cards, charity fundraisers (including wedding fundraisers), and all the other helpful features that make it easy to donate to charity.

What will change for the Nonprofits that use JustGive’s services?

Nothing at all will change, apart from the changes to our NPO Terms of Use, Donor Terms of Service, and Privacy Policy. In particular, our fees are not changing.  If you are an NPO you will continue to receive donations through JustGive.org, your npo.JustGive.org donation page (if you have set one up), and our various other partner programs. When a donation is made to your organization we’ll still send you a check on the 10th of the following month for the donations that were made in the previous month.

Please take a moment to review our updated terms which reflect the fact that your JustGive service will now be provided by JG US, Inc, JustGiving’s US subsidiary: You can find our updated terms here:

We are excited for this new chapter for JustGive, and continuing our mission to increase charitable giving by connecting people with the charities and causes they care most about.

Kendall Webb
Founder and CEO
www.justgive.org